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CAREERS

BE PART OF OUR TEAM

Position Title:  Restaurant Captain / Restaurant Supervisor

Reports To: Restaurant Manager / Asst F&B Manager

Position Summary:

As a restaurant captain you are responsible to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served. 

Establishes rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest. Also to handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.

Restaurant Captain Duties and Responsibilities:

  • Always greet and welcome guests promptly in a warm and friendly manner.

  • Always thank and give fond farewell to guests conveying anticipation for their next visit.

  • Assist guest with table reservation.

  • Assist guest while seating.

  • Ensure guest are serviced within specified time.

  • Has a good knowledge of menu and presentation standards.

  • Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.

  • Able to answer any questions regarding menu and assist with menu selections.

  • Able to anticipate any unexpected guest need and reacts promptly and tactfully.

  • Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.

  • Serve food courses and beverages to guests.

  • Set tables according to type of event and service standards.

  • Record transaction / orders in Point of Sales systems at the time of order.

  • Communicate with the kitchen regarding any menu questions, the length of wait and product availability.

  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

  • Check with guests to ensure satisfaction with each food course and beverages.

  • Responsible for clearing, collecting and returning food and beverage items to proper area.

  • Maintain cleanliness of work areas, china, glass, etc. throughout the shift.

  • Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.

  • Present accurate final bill to guest and process payment.

  • Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.

  • Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.

  • Ensures that hotel brand standards and SOP's are consistently implemented.

  • Work with fellow  staffs and manager to ensure that the restaurant achieves its full potential.

  • Completes the daily responsibilities that are set for each individual shift.

  • Complete closing duties, including restocking items, turning off lights, etc.

  • Conducts monthly inventory checks on all operating equipment and supplies. 

  • Take an active role in coaching and developing junior staff.

  • Any other duties related to food and beverage service assigned by the manager.

Prerequisites:

Good command in both spoken and written English.

Should have pleasing personality.

Excellent guest service skill.

Good knowledge of food and beverage service.

Education:

Diploma or degree in Hotel Management or related field. Familiar with Point of sale systems, MS office, Property management systems etc.

NIGHT RECEPTIONIST - St Giles Hotel London

Competitive salary plus benefits

We are looking for NIGHT RECEPTIONIST to join the Nights teams at the St Giles London.

As Night Receptionist you will provide a courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times. You will be responsible for greeting guests in a warm friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face to face or over the telephone. You will be responsible in preparing reports and conduct audits as directed by the Night Manager deputy.

You must be engaging, motivated, welcoming and highly organised to ensure that all requests are attended to without any delays. You will need to be well presented, have excellent communication skills and a pleasant telephone manner. You need to work well under pressure with excellent ability to co-ordinate efficiently with other departments and bring good administration skills.

We anticipate applicants will have previous experience as Receptionist and will have worked in a similar role within a hotel or customer service environment.

Interested candidates may send their CV to [email protected]


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